Service Project Engineer – Niigata

A Project Leader’s role is to span the lifecycle of an order to ensure that technical opportunities (and orders) are handled smoothly by the Org so as to give a great experience to the Customer. He ensures that no technical information slips during the entire process and the project is successful at the end. The Project Leader supports the sales and operations team by understanding client requirements and translating it to the organization.

This role covers all Neptunus offerings, including Niigata, EMD, MAN, Wartsila, Yanmar Engines, all types of Thruster/propulsion Jobs, OQMS and ECMS projects.

A Project Leader may be assigned to 2-4 of these domains depending on their specialization.

Role & responsibilities

Understanding the opportunity requirements and ensuring delivery of the agreed solution to the new customer:

• Understand the requirements of the customer from the initial stage of the formal enquiry & work towards design document which will include structured parts/work scope/resource requirements which will include stated and non-stated customer requirements for the concerned equipment/s.
• Get buy in of the client on the design document through follow-up and document changes along the transition from enquiry to order.
• Handover to operations the agreed design document (in a way that operations understands) & all other critical points that has to considered during execution
• Ensure with operations that the right solution is being provided & dispatched
• During implementation if any deviation observed, then get the same resolved
• Respond to all the Technical Queries within 12 Hrs and Close within 120 Hrs
• Circulate the SN and create awareness amongst the stakeholders

Enabling Sales by providing technical inputs:

Monitoring Project and closure with Customer Delight:

• Be part of Site Briefing / De briefing for critical cases
• Go through all the reports and send post project summary email closure on pending jobs, actions suggested for customer along with work scope and spares required which will be part of the Work completion report. Checker of all Service Technical Reports.

Continual Learning & Enable engineering to be ready for future:

Preferred candidate profile

Knowledge (Functional and Non-Technical):

• 2-3 years of experience in maintenance of Engines & propulsion

• Ability to read and comprehend electrical drawings, basic electrical knowledge

• 1-2 years of experience in service management

• Good command over Excel, Word & Powerpoint

• Experience of using CRM/SAP software

Skills (Functional and Non-Technical):

• Strong organizing, follow up and Project Management Skills

• Excellent communication skill (written & verbal) and ability to capture spoken and unspoken requirements into a document

• Be able to collaborate

• Can work well in a fast paced environment

Behaviors (Technical and Non-Technical):

• Proactive, Pays attention to detail

• Should have a problem solving approach

• Polite and persuasive

• Should be ok with field travels

• Applies learnings & transfers technical inputs on regular basis into the Q form or applications wherever necessary