Sr.service Manager

12 - 16 Years
Navi Mumbai

Job Description

Why Neptunus?

Neptunus is an INR 100Cr, growth hungry, dynamic organization with strong people and governance practices. Our vision is to be the worlds best Service Company in the Machine Reliability space, and with it, become a Great Place to Work. We bring technology to maintenance to reduce waste, and are excited by doing maintenance a better way to help businesses run more smoothly. We serve some of the biggest businesses in the industrial, Marine, Oil and Gas and Defence sectors in India, East Africa and the Middle East.

Our people and our culture are our differentiators, and Customer Delight is the foundation of our philosophy. Neptunus, in 2017, was recognized by Dun and Bradstreet as among the Leading SMEs of India on grounds of quality of management, corporate governance and growth.

Whats the purpose of this role?

Neptunus aims to grow our Engineering Business 10x over the next 5 years, by adding to our Engine Solutions, Reliability Engineering Solutions and EPC Projects Verticals in the Oil and Gas, Marine, Industrial, and Defence Sectors. We have a strong brand in Marine sector, and the purpose of this role is to build and grow that business.
We provide condition based maintenance, remote asset monitoring, oil management, predictive diagnostic tools and IOT solutions to enhance equipment life and ensure zero failures for large rotating equipment such as engines and propulsion systems.

This Role will be a Key Role in our Service department, heading the entire Service department, Process oriented and ensuring the adherence to the QMS of all the Team members in the department. Being organized in himself and setting an example for the rest of the team members.

How will I get empowered/grow?

The culture at Neptunus promotes a high degree of autonomy, and therefore empowerment comes with the role.

Neptunus also has a culture that promotes training, learning, development and personal growth. Learning Opportunities such as External and Internal Training Sessions, Org Wide Meetings, Coaching Conversations, Reading Books, Training Manuals are openly available to all.

Expectations from this challenging role will be high, and the onus for accountability will also be high.

Activities (What will I do?)

Responsible for all Q, V and C (ie Ensure On-time delivery, Zero rework and no cost Overrun) of all Service Executions with effective briefing and debriefing mechanisms to achieve a Customer Delight score > 4.5 for at least 95% of the projects/ service orders / contracts executed.
Visit all Existing customers once a quarter and promote service and improve customer experience
Drive continual improvements on repeat jobs to reduce service execution time by 10% and expense control.
Improve the Average Manpower Utilization by continuous training; driving service leads; by meeting customer to increase service revenues
Drive Safety Culture and ensure Zero Safety Violations
Drive periodic Progress Tracking system, better Documentation & Record Keeping
Raise Service Invoices (all types of billing) with in 48Hrs from Job completion
Drive on time delivery for:
Team deputation,
remote assistance for customers technical queries,
Assist commercial team with parts list; work scope for any given enquiry


Knowledge (Functional and Non-Technical):
Knowledge of IC engine - design evaluation; Operation; Repair & maintenance and retrofit preferably from Marine or Offshore (Prefer MEDIUM SPEED Engines

Skills (Functional and Non-Technical):
Good Communication skill in English - Verbal and written.
Must have knowledge of Safety Practices
Lead a team size ( 50 or more employees)
Annual Service Volume handled (=> 15 Cr)

Behaviors (Technical and Non-Technical):

Able to handle pressure and deal with different people at a given time.
Multi Tasking
Well Organized way of working.

Challenges of the Role
Adapt to the Offshore Dynamics and customer challenges that always demand maximum results; first time complete solution irrespective of the capability of the team available at that moment
Reserve time for Strategic interventions while managing the day to day deliverables, and work towards continuous improvement in line with Customer requirements

Key Linkages in the Role - Whom does the person work with - internal and external:

Internal: Entire Service team; Asst Service Manager and Senior Team

External: Vendors and All the Offshore; Marine and Industrial Customers

Perks and Benefits 

Additional Variable Compensation of 10% of CTC

Salary: INR 16,00,000 - 18,00,000 PA.

Industry:Oil and Gas / Energy / Power / Infrastructure

Functional Area:Production, Manufacturing, Maintenance

Role Category:Senior Management



Desired Candidate Profile

Please refer to the Job description above


UG:Diploma - Any Specialization, B.Tech/B.E. - Any Specialization

Company Profile

Neptunus Power Plant Services Pvt. Ltd.

We keep machines moving reliably through cutting edge Predictive Maintenance solutions for all types of rotating equipment and diesel engines. We extend the life of machines and reduce maintenance costs!
View Contact Details+

Recruiter Name:Mr. Nestor Mascarenhas

Contact Company:Neptunus Power Plant Services Pvt. Ltd.