Neptunus is a $20mn growth hungry, dynamic organization with strong people and governance practices. Our vision is to be the worlds best Service Company in the Machine Reliability space. Our people and our culture are our differentiators, and Customer Delight is the foundation of our philosophy. Neptunus, in 2017, was recognized by Dun and Bradstreet as among the Leading SMEs of India on grounds of quality of management, corporate governance and growth, and in 2016, won the India SME 100 Award by the Government of India and Axis Bank.
Whats the purpose of this role?
The purpose of this role is to Handle the following software related issues
1. Implementation, Modification and User rights on ERP & CRM.
2. Understand the users requirements and coordinate with Service Provider for making necessary changes or modification.
3. To work as System Administrator for softwares such as - SAP, CRM, HRone,
4. Undertake system upgradation by bring new technology .
5. Training people on various aspects of software.
How will I get empowered/grow?
Neptunus is moving towards more technology-based solution provider, hence the role of IT & ITES is crucial for the organization. The company believes in acquiring new technology. The role of IT Executive will be a great contribution in optimum utilisation of the existing software. The role is vital towards acquiring new softwares and upcoming technology which can contribute towards company's growth.
Learning & growing will be by driving the implementation of various IT Interventions.
Key Results or Key Performance Indicators (What will I be accountable for?)
1. Achieve Stakeholders delight Delight Score > 4.5
Activities (What will I do?):-
To Handle all software related issues
To handle upgradation/Modification in SAP, Zoho CRM, HR One etc
Deal with queries from users and co-ordinate with Service Provider to resolve the issue.
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users. Setting various rights as per matrix.
Total experience 5-6 years as IT System Admin or Sr Executive
Knowledge in SAP B1 & CRM implementation
Hands-on SAP B1 experience to deliver new solutions/ improve existing solutions Strong knowledge.
Net and SQL database and coding knowledge.
Find and implement new technologies to market it easier to work.
Non Technical Skill
Excellent Communication Skill
Challenges of the Role
Required to handle multiple task at time.
Key Linkages in the Role - Whom does the person work with - internal and external:
All Neptunus Employees.
All external stakeholders, vendors and service providers
Salary: INR 4,00,000 - 6,00,000 PA.
Industry:Oil and Gas / Energy / Power / Infrastructure
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Desired Candidate Profile
UG:Diploma - Any Specialization, Computers, B.Sc - Any Specialization, Computers
Neptunus Power Plant Services Pvt. Ltd.
Recruiter Name:Nestor Mascarenhas
Contact Company:Neptunus Power Plant Services Pvt. Ltd.